Thank you for choosing Flowers Haringey for your online flower delivery needs. Whether you are based in Haringey or one of the surrounding areas, these Terms & Conditions set out the basis on which we offer our products and services to you. Please read these Terms carefully before placing an order, as they govern your use of our website, your purchase of flowers and gifts, and related services from Flowers Haringey.
"We", "Us", or "Our" refers to Flowers Haringey. "You" means the customer placing the order. "Website" refers to our online platform through which flower deliveries are ordered within Haringey and its surrounding districts.
To purchase fresh flowers for delivery in Haringey, follow these steps:
After your order is received, you will receive an acknowledgement via our website or by the contact method provided. This confirmation does not guarantee acceptance. Acceptance occurs once payment is authorised and we confirm dispatch of your order for online flower delivery.
We accept various secure payment methods, as indicated during checkout (which may include credit cards, debit cards, and other electronic payment processors). Payment is taken in full at point of order. All transactions are processed in Pounds Sterling (GBP).
If, for any reason, we are unable to authorise or process payment, your order will not be accepted, and you will be notified. No additional fees will be incurred for payment processing, but you are responsible for any bank charges incurred as a result of your chosen payment provider.
Prices for products are clearly displayed prior to purchase and include VAT where applicable. Delivery fees, if any, are outlined during the checkout process and are based on the delivery address within Haringey or nearby areas.
We offer flower delivery within Haringey and select surrounding areas. It is your responsibility to provide an accurate and complete delivery address. If delivery is attempted and fails due to incomplete or incorrect information, we reserve the right to charge for any subsequent delivery attempts.
We strive to deliver within the estimated timeframes provided at checkout. However, circumstances beyond our control (such as adverse weather, traffic delays, or seasonal demand) may affect delivery times. We will make reasonable efforts to notify you of significant delays.
We cannot guarantee precise delivery times. Where you have specified a delivery date or time, we will use reasonable endeavours to meet these requests. Delivery may be made directly to the recipient or, if unavailable, to a neighbour or left in a safe place at your risk with prior instructions.
Some flowers and plants may be delivered in bud or with additional precautions to ensure freshness upon arrival.
While we take every care to accurately replicate the flower arrangements shown on our website, due to seasonal availability and market supply, substitutions may be necessary. We reserve the right to substitute flowers, foliage, or wrapping of equal or higher value while maintaining the general style and quality of the arrangement. Such substitutions will not be considered grounds for refunds or claims, provided the overall character and value is consistent.
You have the right to cancel your order, provided notice is given prior to dispatch and within the relevant cooling-off period under UK consumer law. To request a cancellation or amendment, please notify us as soon as possible after placing your order.
Where an order has already been prepared or dispatched, cancellations or changes may not be possible. Custom orders or arrangements made to specific requirements may not be eligible for cancellation once preparation has started. Refunds will be processed to your original payment method where applicable, and we will notify you in writing of successful cancellations.
Fresh flowers are perishable and generally exempt from standard return rights under UK law. Should your order not arrive in satisfactory condition, or if you have quality concerns, please contact us within 24 hours of delivery. We may request photographs of the products and applicable details to assist with your enquiry. If we agree that your complaint is justified, at our discretion we will offer a replacement or full/partial refund. Our aim is to ensure a positive online flower delivery experience for all Haringey customers.
We make every effort to ensure that flower deliveries reach recipients in optimal condition and at the right time. However, to the fullest extent permitted by law, Flowers Haringey will not be liable for:
Our total liability to you in respect of any order shall not exceed the amount paid for that order. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, or for fraud/fraudulent misrepresentation.
All content on the Flowers Haringey website—including images, text, graphics, and logos—is the property of Flowers Haringey or its content suppliers, and is protected by applicable copyright and intellectual property laws. Unauthorised use, copying, distribution or reproduction is strictly prohibited.
We process personal information provided by you in accordance with UK data protection legislation, solely for the purpose of fulfilling flower delivery orders and related communication. Please refer to our separate Privacy Policy for more information about how we collect, use, store and safeguard your data.
Flowers Haringey reserves the right to amend these Terms & Conditions from time to time. Updates will be posted on our website and take effect upon publication. Your continued use of our services constitutes acceptance of the revised Terms.
We shall not be liable for any failure or delay in performing our obligations where such failure or delay is caused by events beyond our reasonable control, including but not limited to: acts of God, extreme weather, strikes, transport disruptions, fire, or supply shortages.
These Terms & Conditions, and any disputes or claims arising out of or in connection with your use of the Flowers Haringey website or any orders, shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.
In all cases, please direct queries, complaints, or other correspondence through the means indicated on our website. We endeavour to respond promptly and professionally to all customer enquiries from Haringey and adjacent areas.
These Terms & Conditions represent the entire agreement between you and Flowers Haringey in relation to ordering flowers online for delivery in Haringey and the surrounding districts. No other terms, whether expressed or implied, form part of this agreement unless agreed in writing by Flowers Haringey.
By placing an order with Flowers Haringey, you confirm you have read, understood, and accept these Terms & Conditions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 383 High Rd, London, N22 8JA.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Haringey, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Haringey.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
